Sprint Customer Service
In honor of Evil Week, we're switching up the Hive Five a bit. If you need to report a problem about your device or wireless account the customer service number to call is 1-888-211-4727 or toll-free 1-800-777-4681. As I sat on hold again, I pondered how I had predicted this when I walked out of the Sprint Store with my new phone.
I wanted a new phone but wanted everything else to stay the same, and was promised by Sprint multiple times that it could, should, and would. I was leaving for China in a few days and just as I do every month, I dial 3 to pay my Sprint bill. And yes I do find it offensive that those customer service people would make fun of the Handicapped like that.
I have never done business with any company that has had this level of poor customer service. What has really surprised me is that so many people find this to be "shocking" or "horrible" or "bad customer service." I disagree. Click here if you want to compare Sprint's phone numbers against each other.
This was, without a doubt, Sprint's finest customer service moment, which makes my subsequent problems with them—and the reports of forced cancellations for any reason other than verbal abuse—all the more dissapointing. This spectrum will have to be repurposed without service interruption to current customers which will be an expensive and slow affair.
Sprint's network has also been a cause for concern. Troubles as broad as poor customer service, a poor 4G network, a small number of retail outlets and a shaky brand image are almost impossible to overcome, at least in the short term. Compared to other major providers , Sprint's plans are about as cheap as it gets.
I will back with my current phone and current plan - right where I started - without a new phone for my wife to replace the i670 which is very good at turning itself on and off on a whim, without a Christmas gift to my daughter, and with having wasted over 5 hours of my time on hold and in conversation with people that couldn't resolve the issues.
You can most likely transfer your existing phone over to Sprint service as long as it's unlocked from your previous carrier. They don't have a lot of differentiation in whether your service in a covered area is any good, just whether it's available, but PCMag's wireless network survey crossed the country to tell you who has the best service in what parts of the country.
Some of its customers contacted customer service on a regular basis. These people either called customer service frequently - one report I heard said 25 times a month - or used unprofitable services extensively, like thousands of roaming minutes on other networks.
Fair Warning: Sprint's LTE Plus (formerly known as Spark) uses three frequency bands to power their service: 800MHz, 1.9GHz, and 2.5GHz for even faster data speeds. These wireless services providers essentially get access to the networks controlled by other companies—the big 4 wireless companies and regional company U.S. Cellular—at wholesale prices and then set their own cellphone retail rates for consumers.
I was lied to by the store and by the customer service reps- I had bought a phone with a $150 rebate and it took about 9 months for it to be applied- if I had not kept all of my paperwork from the store I would have been SOL because the sales girl at the store flat out lied to me and I really didn't qualify per the supervisors, but since I brought them the paperwork she gave me regarding the rebate they honored it. Although the issue was eventually taken care of by Corporate after I filed complaints with the BBB and local agencies, I will NEVER be a customer of Sprint again.
My phone bill that was supposed to be different once I signed up with the Fair and Flexible plan†was supposed to be 59.99, funny……my bill for one month is 117.00 this is after only 32 of my anytime minutes were used and no internet or downloading has taken place.